Frequently Asked Questions

How often do you visit our property?
Most customers opt for our weekly service, however our twice-weekly service is available in some areas.

Do you clean year-round?
Yes, absolutely! We work all year round.

Do I have to sign a contract?
No, there is no need for a contract. You can cancel our service at any time.

How do you guarantee satisfaction?
We ensure your satisfaction by re-visiting your property within 24 hours if you let us know you’re not happy for any reason.

Are you fully insured?
Yes, we carry worker’s compensation and liability insurance.

Should I unlock my gate?
We will need access to your yard if you are not home. We can make various arrangements with you to ensure that our gaining access is as easy as possible for you.

Can you work with my dog(s) in the yard?
Yes, we love dogs and love being around them. We like to meet you and your dog on our first visit so that everyone’s introduced and we are welcomed into your yard in the future. However, if your dog is likely to stop us from getting onto your property, they will have to be confined while we clean up the yard.

What if I want to skip a service day?
Not a problem. Just email us and we can skip your service as long as we have 24 hours notice.

What about bad weather, do you still turn up?
We work in all but the very worst weather conditions.  In such circumstances, we will endeavor to clean your yard within the next two days. You will only be charged for a successful clean-up, so if bad weather means your service is missed for an entire week, don’t worry you will not be charged.

Do you work on holidays?
We don’t work New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day.  Schedules during Holiday weeks will be modified to insure everyone receives service – we’ll let you know via email if your service date will change.

What do you do with the dog waste?
We don’t believe in leaving the dog waste in your garbage. We take the waste with us in compostable bags and take it to our composting facility to be turned into something good.

Can I get a one-time only service?
Yes, we encourage one-time only clean-up’s as we know that at certain times of the year, such as Spring or Autumn, some of our customers just need us to come around for one larger job. We’re happy to do this as it also give us an opportunity to show what we can do. The price normally ranges from $40 to $60 but depends on the size of the area – please contact us for a free quotation.

How do I start the service?
It’s easy – just click here.

What if I have more questions after the service has commenced?
We encourage you to give us a call any time you have questions – use our toll free number 877-379-0005 or  get any answer to your questions by clicking here.